Come and enjoy your visit exploring the fabulous exhibitions, world-class collections and inspiring displays in a spectacular Victorian building with modern amenities and the special accessibility features outlined below. You can also download an accessible PDF copy of these instructions.
Opening times from 18 May 2021
Open Tuesday to Sunday 10am – 5pm
Closed bank holidays and Mondays
Entrance to RAMM is now through the Garden Entrance only. Please note the former Queen Street Entrance is now for exit only. You can reach the Garden Entrance via two accessible routes
- via Castle Street, past Exeter Library, or
- via Little Queen Street and Musgrave Row, which is level
Wheelchair users and people with mobility scooters, pushchairs and buggies can access the entrance using the ramp from the blue-badge parking area, and may use our new lift to exit from Queen Street to pavement level. Small vehicles, including minibuses, can also use the parking area to drop passengers. To book blue-badge parking, [email protected] call 01392 265960 during opening hours – 10am to 5pm Tuesday to Sunday (closed Mondays and bank holidays).
“I can’t tell you what a treat it is to be able to get around a building without obstacles. It’s been well thought out and will be a treat for disabled visitors.”
– Mike Ellis, manager of Shopmobility Exeter after a museum tour on their largest mobility scooter.
Plan your visit
RAMM’s Accessibility Guide provides accurate measurements, descriptions and images of RAMM’s accessible features, helping you plan your visit with ease. This can be viewed online or downloaded as a word document. It is useful for visitors with a variety of access requirements. RAMM’s Visual Story (2MB pdf file), with pictures and words, shows how to find the museum and the facilities available. It will be particular useful for visitors with autism and their carers. Digitally explore RAMM’s galleries further using Google Street View. Details of our Covid-19 safety measures can be found here.
For your comfort
Lifts and level access ensure that the displays can be enjoyed by all. Wheelchairs are available for visitors’ use and there are accessible toilets and baby changing facilities on both floors. You can collect a large print caption folder for each gallery on entry at Garden Reception, or you can access the captions using your own mobile device as you go around each gallery. Staff and volunteers are on hand to help.
Assistance dogs are welcome at the museum. Our staff will be happy to provide drinking water for your dog.
Wheelchair access on site
There are two lifts in the museum. The lifts operate from the first to the ground floor only to maintain the one-way route around the building. There is level access on each floor with ample space to manoeuvre between displays. Some doors open automatically.
There are accessible toilets on both levels.
If a visitor requires an accompanying carer, the carer will be admitted to paying exhibitions and events free of charge. Please contact us on 01392 265960 to arrange a carer ticket or just let us know if you are buying a ticket from reception.
There are hearing loops at both receptions, three exhibition galleries and in meeting rooms A and B. A portable loop is available and can be used throughout the museum for groups of three.
The trails and tours website includes a museum trail featuring the key objects with BSL, audio and subtitles. Access this on your own phone or tablet with the museum’s free Wi-Fi.
Videos with BSL, audio and subtitles
Videos with British Sign Language, audio and subtitles introduce RAMM, its services and key objects on display. 16 videos give information on opening times, where we are, car parking, bicycle racks, getting in, getting around, lifts and stairs,toilets, the café, gallery interactivity, visual impairment, assistance dogs, mobility scooters, our events programme, conferencing and room hire and our contact details. Join BSL video sensation Paul Valentine on a tour of the galleries. Use your own devise and the museum’s free wifi or borrow a tablet from the Garden reception. Learn more about some of the most striking objects in 17 key object videos with British Sign Language, audio and subtitles.
All of the captions that are displayed beside the objects in the galleries are also available in digital close-up caption form.
Ask for a folding chair at reception or take advantage of gallery seating. Go to the heart of the museum and enjoy drinks, snacks and meals in the Cafe at RAMM.
Things to do
You can access an increasing amount of digital content about objects you are viewing using your own mobile device as well as collect information folders on arrival at the Garden Entrance to take around with you.
On your way out, pick up a souvenir of your visit at the Shop at RAMM on the ground floor.