Come and enjoy your visit exploring the fabulous exhibitions, world-class collections and stunning displays in a spectacular Victorian building with modern amenities and the special accessibility features outlined below.
Queen Street entrance lift
The accessible lift at the Queen Street Entrance to RAMM has been in use for over 20 years and is no longer fit for purpose. From Tuesday 25 February 2020 the old lift is being removed and replaced with a new model. Until the end of May 2020, there will not be any level access for wheelchairs or buggies at the Queen Street entrance. When you are planning your visit, please note that for level access you will need to use the Garden Entrance at the rear of the building. There is a steep slope from Upper Paul Street past the Phoenix Building to reach this entrance. This may not be suitable for everyone. Please contact us at [email protected] or call 01392 265960 for further information.
Plan your visit
RAMM’s Accessibility Guide provides accurate measurements, descriptions and images of RAMM’s accessible features, helping you plan your visit with ease. This can be viewed online or downloaded as a word document. It is useful for visitors with a variety of access requirements.
RAMM’s Visual Story (2MB pdf file), with pictures and words, shows how to find the museum and the facilities available. It will be particular useful for visitors with autism and their carers.
Digitally explore RAMM’s galleries further using Google Street View.
Escape the city centre bustle through the Queen Street entrance or take a more leisurely approach through the new garden entrance where small vehicles can drop passengers and blue badge-holders can book parking: call 01392 265960 during opening hours – 10am to 5pm Tuesday to Sunday (closed Mondays and bank holidays).
Wheelchair users and people with mobility scooters, pushchairs and buggies can use the ramp at the Garden entrance.
“I can’t tell you what a treat it is to be able to get around a building without obstacles. It’s been well thought out and will be a treat for disabled visitors.” Mike Ellis, manager of Shopmobility Exeter after a museum tour on their largest mobility scooter.
For your comfort
Leave your bags in the Queen Street entrance lockers and enjoy the collections. Lifts and level access ensure that the displays can be enjoyed by all. Wheelchairs and portable stools are available for visitors’ use and there are accessible toilets and baby changing facilities on both floors. Each gallery has large print captions available. Gallery staff are on hand to help.
Assistance dogs are welcome at the museum. Our staff will be happy to provide drinking water for your dog.
Wheelchair access on site
There are two lifts in the museum. The lift at the Queen Street entrance operates between ground and first floors. There is level access on each floor with ample space to manoeuvre between displays. Some doors open automatically.
There are accessible toilets on both levels.
If a visitor requires an accompanying carer, the carer will be admitted to paying exhibitions and events free of charge. Please contact us on 01392 265960 to arrange a carer ticket or just let us know if you are buying a ticket from reception.
There are hearing loops at both receptions, three exhibition galleries and in meeting rooms A and B. A portable loop is available and can be used throughout the museum for groups of three.
The trails and tours website includes a museum trail featuring the key objects with BSL, audio and subtitles. Access this on your own phone or tablet with the museum’s free Wi-Fi.
Videos with BSL, audio and subtitles
Videos with British Sign Language, audio and subtitles introduce RAMM, its services and key objects on display. 16 videos give information on opening times, where we are, car parking, bicycle racks, getting in, getting around, lifts and stairs,toilets, the café, gallery interactivity, visual impairment, assistance dogs, mobility scooters, our events programme, conferencing and room hire and our contact details.
Join BSL video sensation Paul Valentine on a tour of the galleries. Use your own devise and the museum’s free wifi or borrow a tablet from the Garden reception. Learn more about some of the most striking objects in 17 key object videos with British Sign Language, audio and subtitles.
Ask for a folding chair at reception or take advantage of gallery seating. Go to the heart of the museum and enjoy drinks, snacks and meals in the Cafe at RAMM.
Things to do
Themed, mobile beastie bags, available from both receptions, help parents and young children enjoy their visit. Many galleries include interactives suited to a range of ages.
On your way out, pick up a souvenir of your visit from the garden entrance reception or the Shop at RAMM on the ground floor.